Transformation Notematurityoperating-modelscale
From pilots to platforms
A maturity model for moving AI from isolated wins to durable capability.
The maturity shift
A pilot is a proof. A platform is a system that can repeat success.
What changes
- Operating model: governance, prioritization, and cross-functional ownership
- Validation: repeatable evidence-building, not one-off studies
- Integration: in-product, not bolt-on
- Lifecycle: monitoring, feedback, and iteration become standard
A simple test
If the team that built it leaves, does the capability continue to improve?